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The product came with no instructions. There is no product label to look it up on the internet. The supplier apologised profusely and promised to get back to me with the information as soon as possible. Since then, silence. The queen rearing season is now over and I haven’t been able to use the incubator which is taking up space in the back of my car uselessly. I will not use this company again.
We're very sorry to read this, Alan.
We completely understand your frustration and sincerely apologise that we haven't been able to provide the instruction manual you need.
As soon as you contacted us, we requested the documentation from the manufacturer and have followed this up with them on multiple occasions. Unfortunately, despite our repeated requests, they have still not supplied the manual, which is incredibly disappointing for both you and us.
We appreciate that this has meant you haven't been able to use the product during the queen rearing season, and we're genuinely sorry for the inconvenience this has caused.
Please be assured that we haven't forgotten about your request. We'll continue to chase the manufacturer and will send the documentation to you immediately if and when we receive it.
Kind regards,
Angharad
